Radcliffe Telephone provides high speed internet up to the customers router. Anything after the router is the customers responsibility. Radcliffe Telephone will check for problems up to the router. If the problem is on the customer's side there may be a $35/hr. charge to fix. Ask how to waive fee.
Make sure the device is plugged in. If you do not have a power outage, make sure the power cords for the devices are plugged into an outlet that works and that the outlet is not connected to a switch that might be turned off.
If you have moved your router to another location, move it back to where is was previously. Keep in mind that high-speed services are set up to work where they were originally installed.
If you have Radcliffe Telephone video/cable service, check to see whether it is working. If both are not working, please call for support.
Check for wires that may have came loose or unplugged. Make sure the Ethernet cable connected to your computer or device (and the connection to the router, if applicable) is not loose or accidentally unplugged. Make sure the correct wire is in the WAN/Internet port on the router.
Reboot your router. Unplug the power from the router for 5 seconds, and plug it back in. It could take 30 seconds to 3 minutes to reboot.
Reboot your computer or device that is not working. This step can resolve a wide variety of issues.
There are a few reasons you could be having speed issues. First being that a device on your network is using some or all of the bandwidth. Second could be the distance you are from the router. Third could be age of your router. Lastly it could be the equipment beyond the router. Give us a call for more explanaton.
Signing up for our managed Wi-Fi service will give you access to a free app that is linked with your router. This will help you do some troubleshooting of your own and give you more insight to what is happening on your network. Also with this service our tech's are more able to help with any issues you may have.
Radcliffe Telephone will help with router setup and connecting devices to the Internet for a fee. If additional ethernet wire is to be ran to locations in the house that do not already have a wire, extra charges will be applied.
Call for more information.
Radcliffe Telephone reserves the right to refuse service to a residence or business if they feel it is unsafe or hazardous to their health.