The following Radcliffe Telephone Company, Inc. disclosures are in reference to the FCC Open Internet Rules.

Service Offerings

Radcliffe Telephone Company, Inc. via the Radcliffe Telephone Company, Inc. brand directly offers broadband ISP services through NETINS in its markets. Please visit the Radcliffe Telephone Company, Inc. website to check availability, speed options and pricing.


INS is the internet upstream provider for Radcliffe Telephone Company, Inc. INS offers a speed test site to any user or customer. It can be accessed here: INS Speed Test or These tests are heavily dependent on a customer's home network configuration, modem, and computers, and therefore do not reflect the performance of the Radcliffe Telephone Company, Inc. network only.

Your Internet Service Speeds

Radcliffe Telephone Company, Inc. provides residential and commercial customers with a variety of high speed Internet plans from which to choose, ranging from our initial tier (with download speeds up to 1 megabits per second ("Mbps"), and upload speeds up to 512 kilobits per second ("kbps")) to our top tier (with download speeds up to 50 Mbps, and upload speeds to 25 Mbps). Radcliffe Telephone Company, Inc. provisions its customers' modems and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, Radcliffe Telephone Company, Inc. does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider ("ISP") can guarantee a particular speed at all times to a customer. Radcliffe Telephone Company, Inc. advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes.

The "actual" speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as Radcliffe Telephone Company, Inc. These conditions include:

This is the reason that Radcliffe Telephone Company, Inc., like all other ISPs, advertises speeds as "up to" a particular level, and does not guarantee them.

There are other speed tests that measure Internet performance. We have provided links to a few of these sites below for your reference. Please note, however, that all speed tests have biases and flaws. Each of these tests measures limited aspects of an ISP's speed and therefore must be seen as a guide rather than definitive measurements of performance.


Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Congestion Management

Radcliffe Telephone Company, Inc. does not implement any congestion management techniques. Radcliffe Telephone Company, Inc. operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort.

Our congestion management approach will change over time, as we continue to study and enhance our practices and as new technologies emerge. In the meantime, we will continue to invest in our network in accordance with our normal course of business operations, which includes installing technology that will increase the speed and capacity of our services.

Content, Applications, Service and Device Providers

As a full service Internet Service Provider, Radcliffe Telephone Company, Inc. delivers a variety of Internet-based applications. These include:

Radcliffe Telephone Company, Inc. does not discriminate any customer traffic. Radcliffe Telephone Company, Inc. utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, Radcliffe Telephone Company, Inc. does not manipulate our network to perform better for customers accessing Radcliffe Telephone Company, Inc. email servers versus Radcliffe Telephone Company, Inc. customers accessing Google’s gmail.

The network management practices employed by Radcliffe Telephone Company, Inc. do not differ between our directly offered applications to those general applications offered over the Internet.

Security Measures

In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, Radcliffe Telephone Company, Inc. will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the Radcliffe Telephone Company, Inc. Network. These actions will not be utilized for normal Internet applications and traffic.

NOTE: INS may perform this action on behalf of Radcliffe Telephone Company, Inc. equipment that is managed by INS.

Privacy Policy

Radcliffe Telephone Company, Inc. has provided this privacy statement in order to demonstrate our firm commitment to your privacy. The following policy discloses our information gathering and dissemination practices for Radcliffe Telephone Company, Inc.


Radcliffe Telephone Company, Inc. is the sole owner of the information collected on its website.

Viewer Privacy

Radcliffe Telephone Company, Inc. does not collect personal information such as names, e-mail addresses, postal addresses, or telephone numbers. Since we do not collect any personal information on this Web site, we do not share any personal information with any third parties nor do we use any personal information for any purposes.

IP Addresses

As noted above, we do not collect any personal information on this Web site. We do, however, collect and store information about your Internet connection when you visit our Web site to read or download information, such as reports, news, etc. We use this information to track Web site use, measure site traffic, and improve site navigation and information. We collect information that identifies:

This information is never sold, given or disclosed to third parties. This information is used internally to administer our web site, provide better services to the public, and provide aggregate traffic statistics to Radcliffe Telephone Company, Inc. staff. No personal information is collected.


Additionally, this site contains links to other sites. Radcliffe Telephone Company, Inc. is not responsible for the privacy practices or the content of such Web sites unless operated directly by Radcliffe Telephone Company, Inc. We encourage you to note when you leave our website and read the privacy statements of each website that collects personally identifiable information.

Acceptance and Jurisdiction

By using this service, you agree that you have read, understand and will abide, and be bound, by the terms of this Web Site Privacy and Policies ("Terms"). If you do not agree to these Terms, please do not use the Radcliffe Telephone Company, Inc. web site. These Terms shall be governed in all respects in accordance with the laws of the State of Iowa without regard to the conflict or choice of law rules thereof. Courts sitting in the State of Iowa, federal and state, shall have exclusive jurisdiction over any dispute arising hereunder.

Radcliffe Telephone Company, Inc. reserves the right to change, modify or update this statement at any time without notice.

Contacting Radcliffe Telephone Company, Inc.

If you have any questions about this privacy statement, the practices of this site, or your dealings with Radcliffe Telephone Company, Inc., you may contact us at the following:

Radcliffe Telephone Company, Inc.

202 Isabella Street

P.O. Box 140

Radcliffe, Iowa 50230

Phone: 515-899-2341

Fax: 515-899-2499